Terms & Conditions

he user hereby consents, expresses and agrees that he/she has read and fully understands the terms and conditions of The Vhaan Ethinic Crafts Pvt Ltd. in respect of the website.

Payments:

1. All payments must be received by us prior to shipping the products.
2. The refund of returned or canceled order would be credited within 7 working days.

CALCULATING COST

• Shipping cost is not built in each items price. You get the benefit of reduced shipping cost on each additional item. Fair & transparent shipping rates.
• Please also note that the shipping rates are weight based. The weight of any product can be found on its detail page. To match the policies of the shipping companies we use, all weights will be rounded up to the next 500 grams.
• Vhaan.com delivers its products across India free of any charges to customers.
• International shipping and handling rates are based on the size of your order: the larger you order, the lower the rate.
• International Shipping rates will updated based on your country and location and updated by the courier partners.

Returns:

1. If you receive an incorrect, a damaged or a defective product, you can return it in the same condition within 2 days of you receiving it. Items beyond that date will not be accepted for a refund or exchange.
2. Products should be returned in their original packaging along with the original labels and invoices.
3. Opened products that have been damaged by your usage cannot be returned, exchanged or refunded.
4. If we cannot arrange reverse shipment for the product due to the unavailability of our logistics partners, then you may be requested to send such products through any available courier services. Shipping charges are non-refundable in any case.
5. The amount deducting the shipping charges would be credited into your account or in the form of a gift voucher that you can use for purchasing another product. On request, we can also refund the amount directly to customers bank account.
6. You do expect to receive the gift voucher within 5-6 days after the product is received by us. Refund of the amount usually takes 7 working days.
7. You must e-mail us before returning the product to get an authorization.
8. The Vhaan Ethinic Crafts Pvt Ltd. reserves the right to accept or reject the request for return.

Placing Orders:

1. Once you place the order, we confirm the chappal size by emailing or calling you.
2. No COD (Cash on Delivery) for MTO (Make to Order) Kolhapuri Chappals.
3. Fulfillment of the order is subject to product availability and acceptance of your order.
4. Availability of the products is subject to change without notice.
5. Please mail or call us before placing a bulk or commercial orders.
6. The company shall have the rights to refuse or cancel any orders placed for the product unless the product has already been dispatched.

Shipping and Delivery:

1. Before placing an order, please confirm the length of your foot. Please see the section “Find Your Chappal Size”.
2. The shipping is free of cost across India and there are no extra taxes, hidden costs, or additional shipping charges. COD is an extra facility, so you have to pay COD charges (Rs. 100 per order). No COD (Cash on Delivery) for MTO (Make to Order) Kolhapuri Chappals.
3. We make our best efforts to ship each item in your order within 7 working days from the order date. However, if the product(s) is out of stock or if there are any problem or issue, we may take 5 to 7 days more to ship your product(s).
4. Typical Kolhapuri chappals are made to order (MTO) that we have particularly specified on the web. If the MTO chappal(s) is not available in the stock, we may take 7 days more to make it for you.
5. Each order can be shipped only to a single destination address specified at the time of payment for that order. Therefore, if you wish to ship products to different addresses, you shall need to place multiple orders.
6. Shipping schedules are estimated only and cannot be guaranteed. Changing & Cancelling Orders

Cancellation by us:

1. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.
2. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
3. If your order is canceled by us after the amount has been charged, the said amount will be reversed back in your account.

Cancellation by the user:

1. You can cancel your order or an item in your order online before the order has been processed or shipped.
2. The orders cancellations and quantity reductions must be made before the order is shipped.
3. The amount would be refunded to the user in the form of a gift voucher within 5-6 days. The user can use the gift voucher for the next purchase.
4. We have the full right to accept or reject your cancellation request.

Product Look, Price & Warranty:

1. The M&C provides accurate product and pricing information, however typological error may happen. Such error if happens will be notified to the customer.
2. The color, design, and look may be slightly different than the picture shown on the website.
3. Prices of the products are subject to change without notice.
4. The company does not give any warranties for the product, however, they are handcrafted, sturdy and durable.

Privacy policy: Please see our privacy policy to understand how we use information about you. BO Clause: We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time. Governing Law and Jurisdiction: These terms and conditions will be construed only in accordance with the laws of India. In respect of all matters/disputes arising out of, in connection with or in relation to these terms and conditions or any other conditions on this website, only the competent Courts in Maharashtra shall have jurisdiction.

• All notices to users will be sent by e-mail that user has maintained in Vhaan Ethnic Craft records or will be posted on the Site.
• We reserve the right to make changes to our website, any policies, and any of the terms and conditions at any time and its sole discretion.
• The changes to the terms and conditions and referenced policies and guidelines may be posted without notice to you.