EXCHANGE POLICY:
Size / Fit Issue:
You may return the product and get a new size for the same product. You just need to pay the shipping charges required.Â
GENERAL TERMS & CONDITIONS FOR RETURNS / EXCHANGE / REFUND:
- Products should be returned in their original packaging along with the original labels and invoices.
- Products that have been damaged by your usage are not eligible for returned or exchange or refund.
- Shipping charges are non-refundable in any above case.
- If we not able to arrange reverse pick-up for the product due to some technical reasons or unavailability of our logistics partners, in the case, you may be requested to send such products to our registered address through any available courier services.
- You must get a authorization email from us before returning the product.
- Refund is only applicable  we are unable to provide Product .
- The company reserves the right to accept or reject the request for return & Refund.
EXCHANGE/RETURN POLICY FOR INTERNATIONAL ORDERS:
For our international orders, we take special care to check the quality of products before sending them. We only send the best products and request our customers to check the size guide and product details before placing the orders.
Therefore, we currently do not have an exchange/return policy for international orders.
Return Address on which product need to be sent :
VHAAN ETHNIC CRAFT
19F , BAZAR GULLY , DANDA , KHAR WEST, MUMBAI 400052
Mobile number : 9820224953
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@vhaan.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@vhaan.com and send your item to: sai vaibhav footwear , Opp Dominoz Pizza , 14th road ,, khar west , mumbai, 400052 mumbai MH, India.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: sai vaibhav footwear , Opp Dominoz Pizza , 14th road ,, khar west , mumbai, 400052 mumbai MH, India
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
